OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
10 Agentforce Case Studies, and What We Learned from Them
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
Contact Center
Why Fast, Flexible Voice AI is Your New CX Superpower
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
