Contact Center
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
CX
The Current State of Customer Service: A Breakdown
CRM
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
Conversational AI
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
How Conversational AI is Transforming the Modern Contact Center
UCaaS Meets CCaaS: Transforming Enterprise Communications
Can You Distinguish Between This AI Voice Agent and a Real Person?
The Future of Contact Center Technology: A Deep Dive
The Top Strategic Priorities for Customer Service Leaders
