CRM
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Contact Center
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Conversational AI
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Event News
The Women in CX UnConferences Return in Fall 2025
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
