OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Contact Center
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Salesforce & ServiceNow Invest $1.5BN in Genesys
Empathy, AI and the Contact Center Conundrum
Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Conversational AI
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Your Next Customers Will Be AI. Are You Ready?
How AI Is Revolutionizing Modern Contact Centers
Why CX Leaders Are Tired of AI That Doesn’t Work
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
