OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Contact Center
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Why Fast, Flexible Voice AI is Your New CX Superpower
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
