Conversational AI
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
CRM
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Contact Center
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
CX
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Why Does Traditional CCaaS Pricing Need to Evolve?
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
