Contact Center
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Voice of the Customer
The Apple iOS Updates You Might Have Missed, and How it Can Impact Your Business Communications Space
Is your approach to dirty data killing your AI implementation?
CRM
15 Use Cases for Generative AI in Sales
Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
10 Lessons for Implementing Contact Center AI from Tripadvisor
CX
The Current State of Customer Service: A Breakdown
UCaaS Meets CCaaS: Transforming Enterprise Communications
Can You Distinguish Between This AI Voice Agent and a Real Person?
