OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Contact Center
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
Why CX Leaders Are Tired of AI That Doesn’t Work
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
Why Fast, Flexible Voice AI is Your New CX Superpower
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
