CRM
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Contact Center
Zoom Is Winning Contact Center Market Share Because Others Are Failing
Conversational AI
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Event News
The Women in CX UnConferences Return in Fall 2025
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
AI’s New Role: From Job Threat to Agent Co-Pilot
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
