Home
WFO
The Top Business Process Outsourcing Companies for 2024
Contact Centre
Sprinklr Teams Up with Tech Mahindra, Aims to Replicate European CCaaS Success Worldwide
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Voice of the Customer
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution
CXT BPO Case Study: Genpact and Garden of Life
Introducing the CX Today Marketplace
Teleperformance Proposes Acquisition of Majorel
Data & Analytics
Big CX News from AWS, Bandwidth, Concentrix
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
3 Secrets to Improving Agent Experiences and Cutting Operational Costs
The State of CX Outsourcing in 2023
Speech Analytics
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings